Terms and Conditions

When you place an order with us you must be aware of our terms & conditions

All garment sizes are appropriate and should be used for guidance only
All items must have a deposit at time of order, rest of payment on collection. (except account customers)
You must supply your artwork as per our instructions as we will reserve the right not to complete your order if you do not.
Artwork may be used to promote Carolines T-Shirts Ltd.
We cannot guarantee exact colours in artwork sent. CMYK or RGB colour schemes may not necessarily be adhered to.
You must follow washing instructions as we cannot be held responsible if you do not.
We reserve the right to refuse any orders that we feel may be in breech of copyright or we find to be unsuitable to the general public.
The customer accepts responsibility for all printing ordered and indemnifies against copyright or propriety infringements.
All order details must be clear. We try not to accept printing details by phone.
We reserve the right to amend prices where necessary
Payment terms for approved trade customers are strictly NET 30 DAYS from date of invoice
Deliveries are undertaken at customers own risk subject to carriers normal terms & conditions

Returns, Refunds and Complaints

All errors and damage must be reported as quick as possible in order that we can rectify the problem.
Refunds will only be entertained should an error be our responsibility.
In the unlikely event that you wish to complain please call us first to see if we can solve the problem there and then. If you wish to make a formal complaint please right to us and we will respond as quick as we can in order to help you.

Own Garments:

Customer’s property supplied for printing or embroidery is held at the customer’s risk. Whilst every care will be taken in printing or embroidery, we cannot accept responsibility for imperfect work caused by unsuitability of materials supplied by the customer. If any error occurs while printing/embroidering a logo onto a customers own garment, Carolines is only liable for the quoted price of applying the print/embroidery to said garment. At no time and under no circumstance shall Carolines be liable for the cost of the garment.